把订单确认邮件读明白
万一出了问题，你需要用到的信息都在那封邮件里。
快速解答
- Check four things on arrival: the destination, the validity, when the clock starts, and the order number.
- Save it so it opens offline: you will need it exactly when you have no connection.
| Check | Why |
|---|---|
| Part of the email | What it tells you | When you will need it |
|---|---|---|
- 1
- 2
- 3
- 4
- 5
- 6
常见问题
The email arrived but there is no QR. What now?+
Some plans deliver an activation code or a link to an install page rather than a QR image. Read the whole message first, including any collapsed sections. If no installation detail appears in any form, send us the order number and we will check the delivery status.
The email and what I saw at checkout differ. Which one counts?+
The terms recorded against your order are what govern that plan. If you find a mismatch, tell us with the order number and a screenshot if you have one, and we will find out what happened and align it. Hold off installing until it is settled.
I deleted the email. Can it be resent?+
Check the mailbox's deleted items first, since most services keep them for a while. If it is gone, contact us with the address used and the transaction date and we will see whether it can be resent. Note that installation details already used generally cannot be reused.
I bought the wrong country. Can it still be fixed?+
It depends on whether the profile has been installed or enabled and on that plan's terms. If nothing has been installed, there is considerably more room to act. Contact us straight away with the order number and the country you actually need, and do not install in the meantime.
How long should I keep the confirmation?+
At least until the trip is over and nothing is outstanding. If it is needed for an expense claim or an accounting record, keep it for whatever period your organisation requires. The QR image itself is usually not worth keeping once installation is done.
Why did the email take longer than expected?+
Delivery passes through the supplier's systems and your mail provider's, so delays happen. Check the spam folder and search by keyword first. If a reasonable time has passed with nothing, contact us with the payment details rather than placing another order.
常见问题
I cannot find the confirmation. What now?+
Search spam and search by the brand name, then check the orders page in your account. If it is still missing, contact us with the email used and the transaction date.
The email and the website differ. Which applies?+
The terms recorded with your order govern that plan. If you find a mismatch, tell us and we will check and align them.