付了款却没收到 QR：按顺序这样处理
付款成功和交付成功是两回事。先查清楚，再决定要不要重新下单。
快速解答
- Do not immediately buy again. Check the order status with your order number first: delivery may still be running.
- If money left your account but the order has not completed, contact us with the order number and the time of the transaction.
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| Where to look | Why mail ends up there | What to do when you find it |
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常见问题
How long after paying should the QR arrive?+
Delivery normally follows payment automatically, but the actual timing depends on the supplier behind that plan and on the payment method you used, so we do not quote a fixed figure that would not hold across products. In the meantime, search every folder in your mailbox first, and if it is still missing, contact us with your payment evidence.
Should I just buy again if my flight is close?+
Not as a first move. If the original order lands later you end up with two plans whose clocks may start together, and any refund becomes more complicated. Message us first with your departure time and time zone so we can look at the existing order. Airport or hotel Wi-Fi is usually enough to install the profile once the QR does arrive.
How do I know whether I mistyped my email at checkout?+
Look at the payment side first. A receipt or confirmation from the payment provider normally shows the address used on that transaction. If that reached you but the QR did not, the address was right and delivery is the issue. If nothing arrived from either side, suspect the address and send us your payment evidence so we can find the order.
What if my bank placed a hold but never charged me?+
A hold releases on its own when the transaction does not complete, and how long that takes depends on your bank and card type, which we cannot state on their behalf. Screenshot the entry with its date, time, amount and status. If it outlasts the window your bank quotes, take it up with the bank directly, since an incomplete transaction never reached us.
Can you resend the QR to a different email address?+
Yes, where we can confirm the order is yours. What speeds that up is a screenshot of the payment line showing date, time and amount, the plan name with its destination, and the address you believe you entered. Send it on LINE at https://lin.ee/skDPoNx or by email at esimonline.asia@gmail.com; one channel is enough.
I scanned several times and now it says the code is already used. What now?+
Stop scanning and open the line management screen to see whether a new profile appeared. Quite often the first attempt succeeded and the screen simply did not say so clearly. If the profile is there, enable that line rather than installing again. If there is no profile but the code is spent, send us a screenshot of that message, and do not delete any profile before you ask.
常见问题
If I was charged twice, do I get it back?+
Yes. A duplicate order that has not been used is refunded under the refund policy; send both order numbers together.
What can I use while waiting?+
Use airport or hotel Wi-Fi, and avoid switching on home-SIM roaming, which can create charges you cannot control.