Payments
Payment methods, currency, and failed payments.
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| Symptom | Likely cause | What to do |
|---|---|---|
자주 묻는 질문
Which payment methods are accepted?+
The live list appears at checkout and depends on the connected gateway. The system supports credit and debit cards, plus local methods such as PromptPay, Apple Pay and Google Pay, when the connected gateway offers them.
Which currency will I actually be charged in?+
The site displays prices in the currency you select for convenience, but the actual charge follows the currency shown at checkout. If that differs from your card's currency, your bank or card issuer may add its own conversion charge at its own rate.
Why does my bank ask for extra verification when I pay?+
It is the card issuer's identity check against unauthorised use, and it happens on the bank's side, not ours. If you are abroad and cannot receive the SMS code, approve it in the bank's app instead, or switch payment method.
My payment failed but I see a pending hold on my card — will I be charged twice?+
No. The hold is only a temporary reservation on your credit limit, not an actual charge. We never capture payment for a failed order; the hold is released by your own bank on its own schedule.
My bank declined the payment even though I have enough funds — why?+
This is usually the bank's own risk-detection system, especially for cross-border transactions or ones needing extra verification. We cannot see the precise decline reason, since that sits with the card issuer, so contact your bank to approve it and try again.
Can I get a tax invoice in my company's name?+
Yes. Contact the team with the order number and every detail that must appear on the document, such as the company name and tax identification number, and it will be issued accordingly.
| Method | What is worth knowing |
|---|---|
Common questions in this section
My payment failed+
Try again with the same card after confirming your bank is not blocking international transactions, or switch method. If an amount shows as pending but the order did not complete, the hold is released by your bank on its own schedule and we do not capture it.
Which payment methods do you accept?+
The live list appears at checkout and depends on the connected gateway. Our system supports credit and debit cards plus local methods such as PromptPay, Apple Pay and Google Pay when the connected gateway offers them.
Can I choose my currency, and what am I charged in?+
You can change the display currency at any time and we remember it. Displayed prices are converted from the USD base price using the latest reference rate we hold, and that is exactly the amount and currency you are charged; any difference you see afterwards comes from your own card issuer's conversion fee.
Which currency will I be charged in?+
In the currency you were shown. You are charged exactly the amount and currency displayed at checkout, using the same reference rate the page used. If that currency differs from your card's own, your bank or card issuer may add its own conversion fee at its own rate, which we neither set nor receive.
Why does my bank ask me to verify the payment?+
It is the card issuer's identity check against unauthorised use, and it happens on the bank's side rather than ours. If you are abroad and cannot receive the SMS code, approve it in the bank's app instead, or use another payment method.
Payment failed. Should I try again straight away?+
First check whether anything was charged. If not, retry once. If it fails again, change payment method or contact your bank rather than retrying repeatedly.
My bank declined the payment although I have funds+
Usually the bank's own risk checks, especially on cross-border payments or ones needing extra verification. Contact your bank to approve it, then try again.