怎么查还剩多少流量？
| Source | Where it comes from | Its limitation |
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| Symptom | Likely cause | What to do |
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| Misunderstanding | The reality |
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| Aspect | Balance under My eSIM | The device's own counter |
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| What you observe | A likely explanation | What to do next |
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常见问题
Why does My eSIM not update the instant I use data?+
Because the figure comes from the network supplier's own report, which typically lags around 15 to 60 minutes as a normal part of how reporting works, not a fault with the page.
If a plan shows no figure at all, does that mean it is not working?+
No, not necessarily. Some plans connect and work normally but simply do not support usage reporting back to My eSIM. Use the phone's own counter instead to watch the trend.
Does the phone's counter include usage while sharing a hotspot?+
Yes, since all traffic still flows through the same profile's line. If sharing to other devices, the figure includes their usage too.
Does checking usage too often cause any harm?+
No harm at all. Opening My eSIM or the phone's own data usage menu uses only a trivial amount of data, so check as often as you like.
If the two figures differ a lot, which should I trust?+
Assume the lower figure as the safer estimate, and if the gap seems unusually large, contact support with your order number for a closer look.
Does sharing a hotspot make the gap between the two figures wider?+
Not necessarily, since both sources still measure traffic through the same profile. Any gap usually comes from reporting lag rather than the hotspot sharing itself.
Do I still need to check usage on an unlimited-style plan?+
It is still worth checking, since this style of plan often carries a condition about speed after a certain point of use, and checking tells you when that point is approaching.
Why do the My eSIM figure and my phone's figure not match?+
Because they measure different things from different starting points. The My eSIM figure comes from the supplier and counts from when the plan began, but arrives 15 to 60 minutes late. The device counter sees every byte immediately but counts from your last reset, which may have been a previous trip. To bring them closer, reset the device counter on the plan's start date — though even then, expect them not to match exactly.
My plan shows no remaining balance at all — is something wrong?+
Not necessarily. Whether a remaining figure is reported depends on the plan's supplier: some send that data, some do not. If yours does not display one, use the device counter as your main guide, resetting it on the day the plan starts. If you want to know for certain which group your plan falls into, message us with the order number.
My data dropped although I barely used the phone — how?+
Background activity is the most common explanation. Cloud photo backup, automatic app updates, email and work file syncing, and autoplaying video in social feeds all consume data without you tapping anything. Open the device's data usage screen, look at which apps used the most, then switch off automatic backups and updates over mobile data.
How long should I wait for the balance to update?+
Usually 15 to 60 minutes, sometimes longer depending on the reporting cycles of the network in the country you are in. Refreshing repeatedly does not speed it up, because the lag arises upstream before the data reaches the page. A better approach is to leave it a while and look again — and not to plan around waiting until the figure nears zero before deciding anything.
Does data shared over a hotspot count too?+
Yes. Every byte through this plan's connection counts, whether used on the device holding the profile or passed on to a laptop or tablet over the hotspot. Devices that join often start syncing quietly the moment they connect, so switch the hotspot off when it is not in use and check that the devices joining are not set to download updates automatically.
How often should I check my data while travelling?+
Once or twice a day suits most people — before leaving your accommodation in the morning and when you get back. Checking more often adds nothing, since the figure lags anyway. But if you are about to do something unusually data-heavy, always check once before starting, so you know whether there is room before you begin rather than finding out mid-way.