Hotspot is on but other devices cannot connect
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| Symptom you see | Likely cause |
|---|---|
| 注文 | What to do |
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よくある質問
Does the hotspot draw data from the same plan used on the phone itself?+
Yes. The hotspot shares the same data line the source phone is already using — there is no separate quota. Data consumed through the hotspot is deducted from the same plan balance used on the phone itself.
Why can I connect to the hotspot but some websites will not load?+
This symptom is usually unrelated to the hotspot itself and instead comes from the destination network's own behaviour, such as restricting certain services or a DNS issue — a separate matter from the hotspot's sharing function.
What is the maximum number of devices a hotspot can connect at once?+
This differs by the source phone's own model and operating system — there is no single number that applies across every device. Check the hotspot settings menu on that specific phone directly.
If a plan page says nothing about hotspot at all, does that mean it is allowed or not?+
Do not assume either way. Open that plan's full specification, or ask us directly before travelling, since this condition comes from the underlying provider behind each plan and differs case by case.
Does repeatedly turning the hotspot off and on cause any harm?+
No, it carries no downside for the plan or the remaining data. Toggling it off and on is a safe first step and often genuinely resolves a stuck connection.
Instagram and TikTok have no web share button, so we open your phone's share sheet or copy the link instead.