可以帮别人买 eSIM 吗？
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| Side | What they need to know and handle |
|---|---|
| Problem | Likely cause | What to do |
|---|---|---|
常见问题
If the QR has been sent but they have not scanned it yet, can I cancel?+
This is generally still possible if no scan has happened. Check the terms on your own order page and contact the team as soon as possible, since the status can change at any time.
Do I need to tell the recipient in advance that their phone must support eSIM?+
It is worth telling them, especially if you cannot verify the model yourself. Asking directly, or having them check for themselves with the device checker, reduces the risk of buying something they cannot use.
They scanned it on the wrong device, such as an iPad instead of their phone — can this be fixed?+
The profile binds to whichever device successfully scanned it, regardless of device type. Moving it afterwards is usually not possible, so contact the team to see what options exist.
Can I buy for several friends at once in a single order?+
Yes, but send each QR separately and directly to its own recipient rather than sharing a combined file with everyone, to reduce the chance of scans getting mixed up.
What if the recipient has no internet available when they try to install it?+
Advise them to find Wi-Fi first, such as at home, at work, or a public access point, since installing the profile requires an internet connection throughout the process.
Can the actual user contact the team themselves if they are not the one who paid?+
Yes, they can quote the order number given to them by the buyer. The team can check the order from that number without the caller needing to be the one who paid.
Does payment need the actual user's own card, or can the buyer's be used?+
The buyer's own payment details are used as normal, since purchasing and using it are separate steps: the buyer pays, and the actual user simply scans and installs.