I deleted my eSIM by accident — can I restore it?
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| Situation | What to do |
|---|---|
| Case | Usual outcome |
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Preguntas frecuentes
I deleted the wrong eSIM line — can I restore it myself?+
Usually not, since the file has already been removed from the device's own chip. Contact us with your order number right away.
What should I prepare before messaging you?+
Your order number, whether the data has expired yet, and the phone model in use. These help us check faster.
Is there a fee for issuing a replacement profile?+
It depends on that plan's own supplier terms. Some cases may carry an extra fee, and we'll always tell you before proceeding.
I reset my phone and the eSIM disappeared with it — what now?+
Same as an accidental deletion — contact us with the order number and phone model, and we'll check with the supplier whether reissue is possible.
I got a new phone — can I move the existing eSIM over?+
Generally the profile is tied to the original device and cannot be moved directly. Contact us first to ask whether a new one can be issued for the new phone under that plan's terms.
Instagram and TikTok have no web share button, so we open your phone's share sheet or copy the link instead.