My eSIM is stuck on 'Activating'
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| What you see on screen | What it likely means | What to do |
|---|---|---|
Pros
Cons
Preguntas frecuentes
How long is too long before it counts as abnormal?+
We do not give a fixed number of minutes, because it depends on that plan's partner network and supplier. If you are in an area that should have coverage and have tried every step on this page with no change at all, that is the point to contact us.
Does closing and reopening the app help?+
Activating an eSIM line is an operating-system matter, not something tied to a single app, so closing and reopening an app usually will not affect the activation status. Toggling airplane mode or restarting the phone has more effect.
Can I delete the profile and reinstall it if it has been stuck a long time?+
This is not recommended. Most eSIM profiles are bound to the device from the first install and cannot be reinstalled from the same QR code or link. If it has already been deleted, you would need to contact us to check what options remain, which is a much harder position than contacting us before deleting it.
Do I need Wi-Fi while it is activating?+
Not necessarily. The activation step is mainly about the eSIM line connecting to the cellular network, not Wi-Fi. Wi-Fi does help during the initial profile installation if that method uses a link or app, and it lets you check email or your order while waiting.
If another line on the phone has normal data, does that mean the problem is the phone or the profile?+
That indicates the phone itself and its overall network connectivity are working fine, so the issue is more likely in the eSIM line's specific settings — the on/off switch, data roaming, or the default data line — rather than a whole-device fault.
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