No signal after landing
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| What shows on screen | Likely meaning |
|---|---|
| Symptom | What to try next |
|---|---|
Preguntas frecuentes
How long should I wait after turning off airplane mode before starting the four checks+
Give the phone about one to two minutes to search for a network on its own first. If there is still no signal after that, start working through the checks on this page in order.
Why can I make calls but not use data+
A data-only eSIM normally has no calling function of its own. If calls are working, that is likely your original line, not the eSIM line — check that mobile data is actually pointed at the eSIM line as covered in check two.
I selected manually and none of the partner networks appear in the list at all+
Try moving to a spot with better signal, such as near a window or outdoors, then search for networks again. If a partner network still does not appear, contact support with the country and the plan you are using.
Do I need to turn my original line off completely while using the eSIM+
No. If the phone supports two active lines at once, you can leave your original line on to still receive calls and texts normally — just turn off that line's data roaming and set mobile data to the eSIM line instead.
The phone shows it is attached to a network but not a single webpage loads+
Check whether the attached network matches a name on the plan's partner list. If it does not, select a network manually again and choose one that does match that list instead.
Instagram and TikTok have no web share button, so we open your phone's share sheet or copy the link instead.