手机恢复出厂设置后，同一个 eSIM 还能重装吗？
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| Situation | What to do |
|---|---|
常见问题
Can I scan the same QR code again after resetting the phone?+
Generally no. A QR code installs only once, and resetting without properly removing the profile first can leave it uninstallable afterward.
What must be done before resetting a phone with an eSIM installed?+
Remove the eSIM profile properly through the device's network settings menu first, or contact us in advance if unsure of the steps.
What should I do if I already reset without removing the profile in time?+
Do not repeatedly retry the same QR code. Contact us right away with the order number, and we will check with the supplier what options exist.
Will you always issue a replacement profile if a reset went wrong?+
We cannot always promise this in advance, since it depends on each supplier's policy. We will check and report back honestly every time.
Does an ordinary restart make the eSIM disappear too?+
No. An ordinary restart does not affect an eSIM at all. Only a factory reset or directly removing the profile has that effect.
What should be done before selling a phone with an eSIM?+
Always remove the eSIM profile first through the network settings menu, to prevent the new owner from seeing or using your data line.