付了钱却没收到邮件怎么办？
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常见问题
How long should I wait before assuming the email genuinely will not arrive+
There is no fixed number because it depends on the receiving mail provider. The best move is to check the account's orders page first — if the order is already completed there, you do not need to wait for the email to keep going. If neither the email nor the order can be found after checking everything above, contact us.
The money was charged twice because I ordered again by mistake, what should I do+
Contact us right away and tell us how many orders were placed, the email used, and the time of each payment. The team will check every entry in the system and help address any duplicate.
I checked out without signing in, how do I find my own order+
Try the forgot-password function, or sign in with the email you think was used at checkout. If the system recognises that address, the order will appear in the history. If nothing shows up at all, contact us with the email and payment time.
My work email blocked the message with no trace at all, what should I do next+
Ask your organisation's IT team to check the mail log for a rejected message from us. In the meantime, you can check the order status through your account page without waiting for the email, and let us know a personal email address to use for the next contact.
What proof or slip should I attach when contacting the team+
There is no fixed requirement, but a screenshot of the payment confirmation or the charge entry in your banking app speeds up the check. The most essential details are the email used at checkout and the approximate time of payment.