买了但还没安装，可以换套餐吗？
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| Status | Likelihood of a change | What is usually possible |
|---|---|---|
| System | Where to check |
|---|---|
| Plan type | If the data or duration turns out wrong |
|---|---|
| What you want to change | What we need to know as well |
|---|---|
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优点
缺点
| Aspect | Requesting a change | Requesting a cancellation |
|---|---|---|
常见问题
If I have already installed it but not switched data on, can I still change it?+
It becomes far less likely compared with before installation, since the profile has been delivered and bound to the device. Still contact us to check case by case, since it also depends on that supplier's own terms.
How long does it take to get an answer on whether a change is possible?+
We check the status with the supplier as soon as we hear from you, but the time taken varies with when you contact us and how complete the details are. Attaching the order number and full details from the start speeds up the answer.
If I accidentally confirmed twice and bought two orders, what should I do?+
Contact us straight away with both order numbers and explain it was an accidental duplicate. We check both statuses and tell you the options under the refund policy.
Is there a fee for changing plans before installation?+
It depends on the refund policy and that supplier's own terms. Ask us directly when you contact us for clarity before deciding, since we do not state a fee figure in advance on this page.
If I have changed my mind and am no longer going to that country at all, can I get a refund?+
Yes, if not yet installed and it meets the conditions in the refund policy. Contact us with the order number and the genuine reason; we check the status and tell you the outcome under that policy.
If I installed it on an old phone but switch to a new one before travelling, what should I do?+
The profile is bound to the original device, so it cannot normally be moved to a new one yourself. Contact us with the order number to check whether that supplier can issue a fresh profile; we do not promise in advance that this is always possible.
If I bought the plan many months before travelling, is it easier to change?+
How far ahead of travel you bought it is not the main factor. What matters is the installation status and whether validity has started counting. If it has not been installed and validity has not started, a change is usually possible however long ago you bought it.
Who decides whether a plan change is possible, you or the supplier?+
We coordinate and check the status on your behalf, but the final terms rest on that supplier's own conditions for the plan, combined with our refund policy, so it can vary from one plan to another.
I bought yesterday but have not scanned the QR. Can I change country?+
This is the situation where we can do the most, because the profile is not installed and validity has not started. Message us with the order number, every country on the new route, and your travel dates, and we will check what is possible under the refund policy. While you wait for our reply, do not scan the QR code.
I scanned the QR but have not used any data. Does that count as installed?+
If you completed the scan and a new line appears in your device's SIM or network menu, it is installed, even if no data has ever passed through it. Installation and data usage are technically separate. A profile installed but never connected can produce a different outcome from one already used, so tell us exactly what happened and let us check.
My trip moved by three months. Do I need to request a change?+
Possibly not. If your plan starts counting validity from first use and the profile itself has no expiry approaching, you may simply leave it uninstalled until the new dates draw near. That condition depends on the supplier behind the plan rather than being a single universal rule, so send us the order number and the new dates and we will check first.
I bought for four friends and want to change only two. Is that possible?+
We assess profile by profile in any case, so changing some of an order is not unusual. What speeds it up is sending a list of which profile belongs to whom and who has already scanned. The request should come from you as the order holder rather than from each friend, because we match requests to orders through the buyer's details.
How can I tell whether the profile has been installed?+
Open the device's SIM or network management menu and see whether a line has appeared beyond your existing SIM. The menu name and location vary by manufacturer and OS version, but every eSIM-capable device has a screen listing all lines. A new line there means it is installed; no new line means it is not.
How can I contact you and how quickly do you reply?+
By LINE at https://lin.ee/skDPoNx (@esimonline) or by email at esimonline.asia@gmail.com. There is no phone number and we are not available around the clock. Response time depends on when you write and how many requests are in the queue. The fastest route to a resolution is to include everything in the first message and to wait on one channel rather than both.