为什么连不上 5G？
| Condition | Who or what determines it |
|---|---|
| What you want to know | Where to check it |
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常见问题
Why does a friend with the same phone model get 5G while I do not?+
It could come from standing in a different spot, having bought a different plan, or the network opening 5G access to roaming users unevenly. Recheck your own plan and location.
If I buy a plan that states 5G support, will it show 5G for the whole trip?+
Not necessarily, since it still depends on whether 5G coverage genuinely reaches each specific spot visited. Anywhere without 5G, the phone automatically falls back to 4G.
Do I need a new phone if my current one does not support 5G?+
Not necessarily, if ordinary tasks like navigation, messaging, and ride-hailing already work fine on 4G. Changing devices should be based on actual needs, not just wanting to see the 5G icon appear.
What is the practical difference between 5G and LTE for a traveller?+
In general, 5G has more capacity for high-bandwidth tasks, but for ordinary travel needs, LTE is enough in nearly every case. The difference only becomes visible in specialised tasks demanding very high speed.
If 5G never shows for the entire trip, should I ask for a refund?+
Not showing 5G alone does not mean the plan is unusable. If ordinary internet connectivity worked fine throughout the trip, check the plan's own terms or ask support before deciding anything.