Can I cancel an order?
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| Order status | Room to help |
|---|---|
| Information | Why it is needed |
|---|---|
Questions fréquentes
Can I cancel if I have not installed the profile at all?+
This has the most room of any case. Contact us at once with the order number, and do not install it while waiting for a reply.
I have installed it but not switched on internet yet — can I still cancel?+
Some cases can still be helped, depending on whether the backend system counts it as having begun use. Tell us honestly and let the team check.
It is activated or some data has already been used — is there still any way?+
This has the narrowest room of all, but we still review it case by case. Describe the situation honestly at every point.
What information do I need to send when requesting a cancellation?+
The order number, the email used to purchase, the profile's current status, and the reason for wanting to cancel. The more complete, the faster the reply.
What should I do while waiting for a cancellation answer?+
Do not install or activate anything further, and do not buy a fresh backup plan yet. Wait for our reply before deciding the next step.
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