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常见问题

激活与有效期

有效期从什么时候开始计时,以及到期之后会怎样。

激活与有效期

激活与有效期

Policy stated on the plan pageThe clock starts whenWhat you should do differently

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激活与有效期

What you seeMost likely causeWhat to do next

激活与有效期

常见问题

Is it a problem to install the profile weeks before I travel?+

Usually not, provided the plan starts at first connection and you keep that profile's data roaming off while you wait. Installing ahead is in fact what we recommend, because the installation itself needs an internet connection. If your plan instead counts from the purchase date, buying long in advance simply spends days for nothing — go back and read the validity line on the plan page before deciding.

Which time zone does the expiry date follow?+

How days are counted is set by that plan's supplier, and it is not standard across every plan, so we do not state a fixed cut-off on a supplier's behalf. The reliable move is to read the expiry shown on your own order page — and if your trip lands right on the final day, plan a day of slack rather than arranging for the data to end exactly as your return flight begins.

If I delete the profile from my phone, does the validity stop?+

No. Validity runs on the provider's side, not inside your handset, so deleting the profile saves you nothing and adds risk: most activation codes are single-use, and once deleted the profile may not go back on. If you want to tidy the profile list, delete only the ones belonging to trips that have genuinely finished.

Can I move an already-active plan to a new phone mid-trip?+

That is mostly the supplier's call, and it is generally difficult: the profile is written to the original handset's chip and the activation code is usually single-use. Do not delete it from the old phone hoping to reinstall elsewhere. Contact us with the order number before doing anything and we will check that plan's terms — but we cannot promise in advance that a transfer is possible.

Can I buy a plan several months in advance?+

You can buy ahead, but how far ahead depends on two things: which validity policy the plan uses, and whether it carries a window inside which the profile must be installed, which some suppliers set. The plan page has the detail. If it is not stated clearly, or you read it and remain unsure, ask us first and buy at the safer moment.

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