Usually not, because the QR code is typically single-use. What you can do is send us the order number so we can check whether that plan can be reissued; the answer depends on the supplier's rules. We will tell you either way.

Yes, but only on the travel eSIM line. That switch applies to that line alone and does not start your home SIM roaming. Leave the home line's roaming off and the cost stays within the plan you bought.

Start with three things: confirm the line is enabled, cycle aeroplane mode once, and restart the phone. If there is still no service, turn off automatic network selection and try the operators one at a time. Do not delete the profile at this stage.

Once the profile is installed and the line is switched on, registration normally does not take long. If a restart and one aeroplane-mode cycle change nothing, treat it as genuinely stuck and message us rather than waiting all day.

We answer during working hours and try to be quick about it; we do not staff support around the clock. LINE at https://lin.ee/skDPoNx is the fastest route, while esimonline.asia@gmail.com suits anything that needs attachments or a longer explanation. Sending the full details in the first message is what gets a case closed in one round.