不小心重复下了同一笔订单怎么办？
- 1
- 2
- 3
- 4
- 5
| Situation | What to do |
|---|---|
| State of the unwanted order | What is usually still possible | What has to be checked first |
|---|---|---|
| What to include | Why it is needed |
|---|---|
- 1
- 2
- 3
- 4
- 5
常见问题
I placed the same order twice by accident — what should I do first?+
Contact us at once with both order numbers, and do not install the profile from the unwanted one: options are wider while it is uninstalled.
Is a refund for the duplicate order guaranteed?+
Not guaranteed in advance, since it depends on the policy of the supplier behind that plan, but we will check it through fully and always report back the outcome.
Can I still contact you if both profiles are already installed?+
Yes, still contact us, even though the available options will be narrower than if neither order had been installed.
How do I know if it's a genuine duplicate or just a repeated email?+
Check both order numbers first. If still unsure, message us with the order number in question and we will check the system before you decide.
How can I prevent a duplicate order next time?+
Tap pay once and wait for a clear result, avoid refreshing or the back button while waiting, and check the confirmation email before buying again.
Which channel should I use if I suspect a duplicate order?+
Message us on LINE at https://lin.ee/skDPoNx (@esimonline) or by email at esimonline.asia@gmail.com with both order numbers.
Two lines in my banking app but only one confirmation email — what does that mean?+
Usually it means you are seeing an authorisation and a settlement for the same purchase rather than two orders. Look for a line marked as pending. How long a bank takes to merge them is set by each card issuer and we cannot speak for it, but we can check the order side and tell you how many orders exist under your name.
If it cannot be cancelled, can I keep the second one for my next trip?+
Sometimes, depending on how that plan counts its validity and whether it has to be started within a set window — both of which vary by plan and by the supplier behind it. Send the order number and we will read that plan's own terms rather than guess.
I installed the wrong one — can it still be sorted out?+
Tell us at once, and do not delete the profile from the device yourself: deleting removes options and in many cases cannot be undone. What remains possible depends on whether the profile has connected to a network, which we can check from the order number.
Should I send you the QR image as well?+
No. The order number is enough for us to check and far safer. A QR is the key to a profile and should not be passed around unnecessarily. If we need anything more, we will say exactly what.
How can I reach you, and which channel should I use?+
On LINE at https://lin.ee/skDPoNx or by email at esimonline.asia@gmail.com. We have no telephone service. Choose one channel and continue in the same thread — sending the same case twice creates two cases and slows the reply down.
I only noticed the duplicate after arriving — is it too late?+
Always still report it. The options narrow once a profile has been used, but we will check the state of both orders and tell you honestly what remains possible. The important thing is not to install the remaining one while you wait, since that narrows things further.