你们支持哪些付款方式？
| Category | Example | What it depends on |
|---|---|---|
| Symptom | Likely cause | What to do |
|---|---|---|
常见问题
How do I know which methods are actually available right now?+
Check the checkout page while you are buying — the list shown there is what the currently connected gateway actually supports at that moment.
Why was my card declined even though there is enough balance?+
It may be that the card issuer blocked what looked like an international transaction as a precaution. Contact the issuer directly to confirm, or try a different payment method if one is offered.
Which method does a refund get returned to?+
Refunds generally return to the same method used for the original payment. How long it then takes to show on your statement depends on your own card issuer or wallet provider.
Do I need to send card details to the team via LINE or email if there's a problem?+
No, and you should not. We never ask for full card details through those channels. If there is a payment problem, just send the order number and a description of what happened.
What do I need to do if I want a tax invoice?+
Contact the team via LINE at https://lin.ee/skDPoNx (@esimonline) or email at esimonline.asia@gmail.com with the order number and the document format you need.