My payment failed
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よくある質問
If a payment fails, will I be charged twice?+
No. We do not double-charge a failed order, since the system only issues an eSIM once payment has been genuinely confirmed as successful.
Why does the banking app show a pending amount when the order failed?+
It is the bank's own temporary hold before the approval result is known. If the transaction does not clear, that amount is released on that bank's own schedule.
How many times should I retry before switching method?+
Try once or twice after confirming card details and balance. If it still fails, switch payment method rather than retrying repeatedly.
My bank is blocking international transactions — what do I do?+
Contact the issuing bank directly through the app, hotline, or a branch to request international transactions be enabled. We have no ability to switch that setting on your behalf.
Can trying to pay too many times get the card locked?+
Yes. Some banks run anomaly detection that temporarily locks a card if attempts come in too frequently. Stop retrying and contact the bank instead.
If everything has been checked and payment still fails, who do I contact?+
Message us on LINE at https://lin.ee/skDPoNx (@esimonline) or email esimonline.asia@gmail.com with the attempt time and the exact message shown.
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