二维码弄丢了，要怎么安装？
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| Where it lives | When it is reachable | If it cannot be found here |
|---|---|---|
| Form | How it installs | Suits which devices |
|---|---|---|
常见问题
Can a QR code disappear from an email on its own?+
No. The order confirmation email stays in the mailbox indefinitely unless it was deliberately deleted. If it cannot be found, that is usually because it landed in spam or promotions, or because the address was mistyped at checkout.
Can the same QR code be reinstalled on a new device if it was already installed once?+
Generally no, since a QR code is good for one install per profile only. If moving to a new device is genuinely needed, contact the team with the order number so the right option for that case can be assessed.
There is no account and the order was placed as a guest — where else can the QR be found?+
The order confirmation email is the only source in that case. Search thoroughly through every folder of the mailbox, including spam and promotions, before contacting the team for a resend.
What can be done if the device has no camera to scan the QR code?+
Use the manually typed activation string instead, which is usually included alongside the QR code in both the email and the account's order page. Enter it into that device's own mobile network settings screen.
If it cannot be found in either the email or the account, what next?+
Contact the team via LINE at https://lin.ee/skDPoNx (@esimonline) or email at esimonline.asia@gmail.com with the order number, stating whether the profile has already been installed anywhere, so it can be assessed whether a resend is possible.