Bought the wrong plan but not installed it yet

Because the profile has been delivered and bound to your device, so the supplier treats the product as used. Not every case can be reversed.

It depends whether the clock has started. If not activated, it is usually easier to adjust. Contact us with your real travel dates.

Say plainly that you are unsure, then open the list of mobile plans or SIMs in your settings. A new entry, even a disabled one, means the profile has been downloaded. Being honest beats guessing: we can see the state from our side anyway, and a mismatch only slows the case down.

These cases are handled by contacting the team, because the state of the profile has to be checked with the supplier first. Message us on LINE or by email with the order reference and we will come back on what is possible in your case.

Nobody can honestly promise the outcome in advance, because it depends on that supplier's terms and the state of the profile. What can be said is that an uninstalled profile always leaves more room than an installed one. We will check and tell you what comes back.

With several days in hand, wait for the reply. If departure is too close to wait, tell us in the same message that you are buying again and keep both order references. A second purchase does not cancel the first, so both need to sit in one case.

The person who made the purchase, because they hold the confirmation email and the order reference needed to match the record. If the traveller writes instead, include the order reference and name the purchaser so the two can be linked.

Go by that plan's own terms: some start counting at first activation in the destination, others under different stated conditions. If it has never been installed or used, the clock has generally not begun, but to be certain, ask us with the order reference.