No. Once the profile is installed on a device the supplier will not take it back, so we cannot refund it, even with no data used. The single exception is a profile that genuinely does not work with the fault confirmed on the provider side, which we review case by case.

Generally not: plans are sold as a package of volume and validity rather than metered by use. If you routinely finish with data left, try a smaller size next time and top up if needed.

Once we issue the refund, the money returns to the method you paid with on your bank's or payment provider's schedule, usually 5 to 10 working days. We always tell you the date we issued it.

Contact us at once with both order numbers, and do not install the profile from the unwanted one: your options are wider while it is still uninstalled.

Tell us with your order number and device model. Since device compatibility is checkable before buying, this case generally does not qualify for a refund, but we will still check the actual status and tell you what we find.